Shipping Policy:
At RedoHair LLC, we strive to deliver your products swiftly and efficiently. Our standard shipping timeframe is 2-3 business days within the USA, Canada, and the UK. During peak periods or weekends, delivery may take up to a week. For customers seeking faster delivery, we offer an express shipping option at an additional cost.
We utilize reliable shipping services such as FedEx and UPS to ensure your orders are delivered securely and on time. Once your order is processed, you will receive a tracking number to monitor the status of your shipment.
Returns Policy:
We want you to be completely satisfied with your purchase from RedoHair LLC. If for any reason you are not satisfied, we offer a straightforward returns policy:
Conditions for Returns:
– Products must be returned in their original, unused condition.
– All packaging, tags, and accessories must be intact and undamaged.
Please note: Slight variations in color between the product images on our website and the item received do not qualify for a refund. This is because colors can appear differently depending on screen settings, lighting conditions during photography, and individual device displays. We make every effort to represent our wigs as accurately as possible, but some variation is unavoidable.
Refunds:
– Eligible returns will be refunded the full amount of the product cost, excluding any shipping and payment gateway fees.
– Refunds will be issued to the original method of payment within 5-7 business days after we receive and inspect the returned products.
Exchanges:
– Customers wishing to exchange a product may do so by contacting our customer service.
– An exchange fee equivalent to 20% of the total order value will apply.
– Customers will also be responsible for any additional shipping costs incurred for the new product to be shipped.
Damaged or Defective Products:
– In the rare event that you receive a damaged or defective item, please contact us immediately.
– We will arrange for a replacement or provide a full refund, including shipping costs, upon verification of the issue.
Contact Us:
If you have any questions or require further assistance regarding our shipping and returns policy, please don’t hesitate to contact our customer service team at hello@redohair.com
Thank you for choosing RedoHair LLC for your hair extension and wig needs. We are committed to providing you with high-quality products and exceptional customer service.